Return & Refund

If you are unhappy with any product we offer, please contact us directly through our details on the Contact Us page on this website. Izigourmet products are frozen and perishable. Please inspect your product when you receive it, before allowing it to defrost. Should your product be damaged due to delivery or you are dissatisfied with our quality, please take a picture and email us on info@izigourmet.co.za. Please log your complaint within 24hours and keep your product as your received it in the freezer. We may exchange the product for you. We will not refund or exchange an item if you have eaten it. It is within our discretion whether we will exchange or refund a product, depending on each customers complaint and our ability to rectify it.